4302V: Nonconformities and Cause Analysis in ISO/IEC 17025 - VITUAL - September 25-26, 2024
Date: September 25-26, 2024
Time: 11:30 am to 3:30 pm ET each day
Member price: $561.00
Non-member price: $660.00
Identifying and reporting, and then resolving issues in the laboratory is vital to valid test results. That is why accredited laboratories are required to have a system to identify and deal with nonconformities, including doing a Cause Analysis for more serious issues.
One challenge all laboratories face is to get staff to recognize when they need to raise a nonconformance and then provide the details the lab manager and quality personnel need to identify the severity of the nonconformity quickly and accurately and then manage the response. This course will cover where the nonconformity process fits within the management system, the advantages of effectively addressing nonconformities, what constitutes a nonconformity, and how nonconformities are resolved. It will provide an overview of the cause analysis process and provide the skills needed to participate in the cause analysis process, as necessary.
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Participants require access to a computer and a microphone in order to take this training. A headset with microphone is highly recommended. A webcam is recommended, but not required. This is a virtual course. Please note: Only 1 participant per registration. Contact training@cala.ca (613-233-5300) for group training options. |
Who Should Attend
This course is intended for general laboratory staff who conduct testing or calibration or support laboratory activities.
Note: This course does not cover the skills required to lead a cause analysis, only to participate in the process.
Learning Objectives
After completing this course, participants will be able to:
- Describe the importance of nonconformities in the management system
- Understand the requirements related to nonconformities and cause analysis in ISO/IEC 17025
- Write an effective nonconformity description
- Analyze the nonconforming work (e.g., impact on data, occurred before or elsewhere, potential to recur, impact to client)
- Assist with the cause analysis process, including using the 5 why process to look at the underlying cause of the nonconforming work
- Understand the cause analysis process
- Understand the difference between a correction and corrective action
- Follow up to assess whether a corrective action was effective